Welcome to our June newsletter | The Customer Service Issue
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It’s not often that Basil Fawlty and Ghandi inhabit the same sentence, but both can offer valuable lessons about customer service. Basil, the bullying, misanthropic snob, goes out of his way to insult, ignore and offend his customers. Where as Gandhi, a man used to getting the rough end of British customer service, knew its importance: |
| “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it." |
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In this issue, we'll be focussing on the importance of looking after customers, including: the key principles of good service, and a behind-the-counter look at high street retailer, the award-winning Pret a Manger.
While we can't protect you from other people's poor customer service, we can guarantee it won't happen when you're dealing with Hutchinson, and here's why.
It's not just our customers that we like to treat well at Hutchinson. This summer we'll be hosting the second Full Toss 20:20 cricket match to raise money for local charity PROPS, which supports students with severe learning difficulties. A sucker for a good cause, this year we're also sponsoring the Bath Combination rugby team. Combination promotes community rugby through a series of matches, events and junior summer camps.
Also in this issue there’s an interview with the world’s luckiest interim EuroMillions winner Pat Riley (yup, she really won) and more Hutchinson news and press coverage. Oh, and some holiday snaps of the latest Hutchinson Jonas Group jolly to Marbella.
Scott Hutchinson,
MD
Hutchinson Consultancy Ltd
Telephone:
0845 873 6176
or 24 hrs on 07941 569 886
Email:
enquiries@hutchinsonconsultancy.co.uk
By Post:
Hutchinson Consultancy Ltd
Unit 8, Pickwick Park
Park Lane
Pickwick
Corsham
SN13 0HN
